BTS PORT DOUGLAS PTY LTD:
15% cancellation fee is applied for all tours cancelled with more than 48hrs notice of tour departure.
50% cancellation fee is applied for tours cancelled between 12 and 24hrs prior to departure.
No refund for no shows or less than 12 hours notice of cancellation.
Full refund provided if tour or transfer is cancelled by operator.
Bushwacker Ecotours:
Cancellations received within 48 hours of tour departure incur a 50% cancellation fee.
Cancellations received within 24 hours of tour departure incur a 100% cancellation fee.
Sunrover Tours:
Cancellations received with less than 2 weeks notice, will incur a 50% cancellation fee.
If you cancel your tour with less than 48hrs notice then a fee of 100% may be applied.
No Show (failure to collect tour tickets) / We fulfill our commitment to you for the sale of the tour ticket to you by making the tour ticket available at the pick up point for you to collect. If for any reason you are unable to collect all or part of your tour tickets purchased from us we are unable to refund your purchase.
If the tour is cancelled because of an act of war or terrorism or the forces of nature or by any event outside of the control of the tour operator then refunds shall be at the tour operator’s absolute discretion. If the tour is cancelled for any other reason, we will refund to you the tour ticket price exclusive of all booking and delivery fees. We do not refund the booking or delivery fee because we have provided you with the service you paid for- the booking and delivery of the tour ticket has been completed.
Skydive Cairns:
100% cancellation fee applies in case of no show or if cancelled within 48 hours of departure.
Jungle Adventures:
Jungle Surfing is an all-weather activity and continues to operate in wet conditions.
No refund for cancellations within 24 hours of tour departure.
10% cancellation fee for all other cancellations, in addition to any cancellation fee charge by booking agent.
Under extreme weather conditions, if operator cancels tour, a full refund is available.
Photography Tours:
All bookings are 100% Non Refundable – In case of not being able to attend you must contact us by no later than 24 hours before the date of the booked tour for possible transfer to next available tour. You may find a replacement to take over your booking as long as they present the original Tour Voucher with your signed authorization.
Upon accepting these Terms and Conditions, you hereby indemnify Sydney Photography Tours and/or its tutors against responsibility for any accident, loss or injury suffered during the course of activities. Should at any time the supervisor consider that you require medical treatment, you consent to Sydney Photography Tours obtaining the same at your expense.
Kookaburra Showboat Cruises:
Any refund will incur a 20% administration fee; there will be no refund for any cancellation within 21 days of your Cruise Departure date & time.
Cruises are subject to minimum numbers.
Brisbane Cruises:
72 hrs notice is required for general scheduled cruises. Cancellations within this time will not be refunded.
Four and six weeks is required for special events.
Adventure Moreton Island:
If you decide to cancel your tour, refunds will not be permitted Requests for Reschedule; More than 78 hours prior to travel date : $5.50 pp fee. Less than 78hrs prior to travel date : 100% cancellation fee. No Show : 100% cancellation fee.
River City Cruises:
24 Hour Notice
Gray Line Sightseeing Day Tours - Brisbane:
Cancellation fees of 50% may apply when a booking is cancelled with between 72 and 24 hours notice. Cancellation fee of 100% may apply for a tour cancelled within 24 hours of travel or when no notice is given. Cancellation fees imposed on Gray Line by our suppliers will also be passed on.
Tours may be cancelled at Gray Line's discretion in the event of unforeseen circumstances.
Spirit of Cairns:
No refund for cancellations received within 24hrs of travel date.
Hartleys Crocodile Adventures - Self Drive:
No show on day of booked travel will incur a full cancellation fee.
Day Trips From Brisbane:
28 days notice Full Refund
15-27 days notice 75% Refund
3-14 days notice 50% Refund
48 hrs or less NoRefund
Discovery Adventure Group Pty Ltd:
48 hours notice of cancellation is required or 100% of fare is payable. Failure to board will incur 100% of fare. The Discovery Group reserves the right to operate substitute vehicles, amend tour timings and itinerary without prior notification. Minimum numbers apply. Prices are subject to change and a surcharge is applied to all tours over public holiday periods. Directors, management and staff shall not be responsible or liable for death of or injury to any person, or loss of / damage to any property due to persons negligence.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
