Cruise Whitsundays:
Bookings cancelled within 24 hours of departure incur a 100% cancellation fee. No shows are charged 100% of the tour cost.
Cancellation 24 - 48 hrs prior to departure incurs a 50% cancellation fee.
Transfer to another Cruise Whitsundays cruise - no fee.
Spirit of Freedom:
An AUD$100 cancellation fee applies from time of booking to 61 days prior to departure.
20% cancellation fee applies with less than 60 Days Notice
100% cancellation fee applies with 21 days or Less Notice
All passengers are strongly advised to travel with Travel Insurance that covers for Trip Cancellation and Scuba Diving Evacuation & Medical cover.
Wait-a-While Rainforest Tours:
Cancellation of scheduled Day Tours - In the event of the purchaser cancelling in writing 31 days or more prior to the booked start date a 15% cancellation fee applies; 4 days or more than but less than 31 days a 40% cancellation fee applies; 3 days or less a 100% cancellation fee applies but if re-sold fee reduces to 40%. Cancellation will only be accepted from the booking party.
Cancellation of Private Charters - In the event of the purchaser cancelling in writing 61 days or more prior to the booked start date a 15% cancellation fee applies; 31 days or more but less than 61 days a 40% cancellation fee applies; 30 days or less a 100% cancellation fee applies but if re-sold fee reduces to 40%. Cancellation will only be accepted from the booking party.
Cancellation by us – our liability is limited to actual monies paid to us by the booking party.
Re-scheduling – we reserve the right to make a service charge for re-scheduling confirmed schedules/dates & do so at a rate of AU$25.00 per item; we may waive this charge at our sole discretion if we consider the work involved of doing so to be de minimus.
Refunds – any refund agreed will be made via the reverse route to which the original funds were received using tax compliant processes.
Australian Day Tours:
DAY TOURS
· Tours cancelled within 48 hours will incur a 50% fee.
· If cancelled within 24hrs of travel or passengers Fail to Load 100% cancellation fee applies.
. Concession Fares - Valid for Australian and New Zealand Pension and Senior Card Holders.
ACCOMMODATED/OVERNIGHT TOURS
· A $150 cancellation fee applies for accommodated tours cancelled 3 days or more prior to departure.
· Accommodated Tours cancelled within 3 days of departure will incur a 50% cancellation fee.
· 100% cancellation fee applies if cancelled within 24hrs of departure or if passengers fail to load.
Cool Dingo Tour:
Bookings cancelled more than 48 hrs prior to departure will incur no cancellation fee.
Bookings cancelled between 24 - 48 hrs prior to departure will incur a 50% cancellation fee.
Bookings cancelled less than 24 hrs prior to departure or failure to board the tour will incur a 100% cancellation fee.
Non utilised components not refunded.
Adventure Moreton Island:
If you decide to cancel your tour, refunds will not be permitted Requests for Reschedule; More than 78 hours prior to travel date : $5.50 pp fee. Less than 78hrs prior to travel date : 100% cancellation fee. No Show : 100% cancellation fee.
Mike Ball Dive Expeditions:
If a passenger cancels their booking with notice of less than 90 days, they forfeit 30% of trip fee. If notice is less than 30 days, they forfeit 100% of trip fee.
If the tour operator is forced to cancel the trip due to adverse weather conditions, passengers will receive a credit for future travel with the same tour operator, or a refund equal to 85% of the trip cost.
ABSOLUTELY TASMANIA DAY TOURS:
We strongly advise you to take out travel insurance which includes cover for cancellation costs.
If you cancel your booking before departure, we may at our absolute discretion charge the following fees;
30 days or more 10% of fare
8 to 30 days 25% of fare
48hrs to 7 days 50% of fare
Less than 48hrs 100% of fare
Bruny Island Traveller:
Bookings dates are fully flexible, customers are welcome to contact us directly to change their tour date at any time, subject to availability. IF you wish to cancel your booking, the following cancellation fees may apply. For cancellations within 48hrs of departure, a 50% cancellation fee applies. For Cancellations within 24hrs of Departure, no refund is available.
Tasman Island Cruises:
Bookings dates are fully flexible, customers are welcome to contact us directly to change their tour date at any time, subject to availability. If you wish to cancel your booking, the following cancellation fees may apply. For cancellations within 48hrs of departure, a 50% cancellation fee applies. For Cancellations within 24hrs of Departure, no refund is available.
Day Tours Tasmania:
Bruny Island Bushwalking and Nature Tour: Within 24 hours or no show 100% of tour price
Overnight Explorer Tour: Within 72 hours or no show: 100% of tour price
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
