BTS PORT DOUGLAS PTY LTD:
15% cancellation fee is applied for all tours cancelled with more than 48hrs notice of tour departure.
50% cancellation fee is applied for tours cancelled between 12 and 24hrs prior to departure.
No refund for no shows or less than 12 hours notice of cancellation.
Full refund provided if tour or transfer is cancelled by operator.
Cruise Whitsundays:
Bookings cancelled within 24 hours of departure incur a 100% cancellation fee. No shows are charged 100% of the tour cost.
Cancellation 24 - 48 hrs prior to departure incurs a 50% cancellation fee.
Transfer to another Cruise Whitsundays cruise - no fee.
Rainforestation Nature Park:
For same day cancellations and no shows, our cancellation fee is as follows. Attractions – 50%. Meals – 100%
Wildlife Tours Australia:
Although every effort is made, Wildlife Tours Australia shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Wildlife Tours Australia retains the right to alter routes, itineraries, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.
Cancellation within 7 days of departure will result in a 50% loss of the ticket price; Cancellation within 48 hours or failure to show will result in full fare forfeiture. $25 per person transfer fee applies to any transfer of service within 7 days of departure.
ADAMS PINNACLE TOURS:
Cancellation Policy:
Due to the extensive organisation involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue. We strongly recommend you take out travel insurance to cover against such charges. Once any payment is made the following cancellation fees will apply in addition to any fees levied by your booking agent:
Cancellation Fees: Day Tours
Cancellation within 2 days (48hrs) of departure results in a 100% cancellation fee.
Cancellations between 3 and 5 days prior to departure results in a 50% cancellation fee.
Cancellation Fees: Short Break Tours (2-5 days duration)
Cancellations within 5 days of departure results in up to a 100% cancellation fee.
Cancellations 6-15 days prior to departure result in a 50% cancellation fee.
Cancellations 16-29 days prior to departure result in a 25% cancellation fee.
Cancellations 30 or more days prior to departure results in : up to a 10% fee charged by Adams Pinnacle Tours
Amendment Fees: Day Tours
A charge of $50 per person may apply to booking amendments received more than 5 days prior to tour departure. This is at the sole discretion of Adams Pinnacle Tours. Amendments made within 5 days prior to the tour departure will be treated as cancellations and the applicable cancellation fee will apply.
Amendment Fees: Short Break Tours (2-5 days duration)
A Charge of $100 per person may apply to any modification after the original booking has been confirmed and at least 30 days prior to the tour departure. This is at the sole discretion of Adams Pinnacle Tours. Amendments within 30 days of travel will be treated as cancellations and the cancellation policy applied.
Rhythmboat Cruises Sydney Harbour :
Please note that once booked and paid for, 100% cancellation fees apply.
Sunrover Tours:
Cancellations received with less than 2 weeks notice, will incur a 50% cancellation fee.
If you cancel your tour with less than 48hrs notice then a fee of 100% may be applied.
No Show (failure to collect tour tickets) / We fulfill our commitment to you for the sale of the tour ticket to you by making the tour ticket available at the pick up point for you to collect. If for any reason you are unable to collect all or part of your tour tickets purchased from us we are unable to refund your purchase.
If the tour is cancelled because of an act of war or terrorism or the forces of nature or by any event outside of the control of the tour operator then refunds shall be at the tour operator’s absolute discretion. If the tour is cancelled for any other reason, we will refund to you the tour ticket price exclusive of all booking and delivery fees. We do not refund the booking or delivery fee because we have provided you with the service you paid for- the booking and delivery of the tour ticket has been completed.
AAT Kings:
Due to the Extensive organistion involved with touring, cancellation fees are applicable to compensate for costs and lost revenue. AAT Kings strongly recommend travel insurance to cover against such charges.
Cancellation fees will be levied relative to the amount of notice given.
Cancellations received within 1-6 days prior to travel will incur a 50% cancellation fee. Cancellations within 24hrs of departure time will incur a 100% cancellation fee (no refund).
The operator reserves the right to cancel tours and amend prices, itineraries and days of operation as required. Clients are strongly advised to take out travel insurance. At times it may be necessary to provide alternative transport. Refunds are not available for wet weather or for changing weather conditions.
Nautilus Aviation:
48hrs cancellation notice required for full refund.
Australian Day Tours:
DAY TOURS
· Tours cancelled within 48 hours will incur a 50% fee.
· If cancelled within 24hrs of travel or passengers Fail to Load 100% cancellation fee applies.
. Concession Fares - Valid for Australian and New Zealand Pension and Senior Card Holders.
ACCOMMODATED/OVERNIGHT TOURS
· A $150 cancellation fee applies for accommodated tours cancelled 3 days or more prior to departure.
· Accommodated Tours cancelled within 3 days of departure will incur a 50% cancellation fee.
· 100% cancellation fee applies if cancelled within 24hrs of departure or if passengers fail to load.
Cairns Adventure Group:
50% Refund within 48 hours no refund if within 24 hours of departure
Vagabond Cruises:
Minimum 14 days notice is required for a full refund to apply, there's no refunds for cancellations after this period, change of mind or no shows on the day of the cruise. Pre- Booking is essential.
•Child rate = 5-14 yrs
•Concession rate = Australian seniors/pensioners & full time students
•Family rate = 2 adults + 2 children
•Full payment is due on booking
•There is no refund for no shows
•Tickets & monies are non-refundable & non-transferable unless the cruise is cancelled
•A 3% credit card fee will apply if you have paid by AMEX/DINERS credit card
•Your ticket is valid for the day of the booking only
•Please arrive at departure point 15 minutes prior to departure time
•Surcharge will apply on Public Holidays
•Special Cruises, Prices and Terms & Conditions apply for 25th, 26th & 31st December & 26 January
Global Ballooning Australia:
Important: Please ensure that all members of your party have been made aware of the following conditions. These Terms and Conditions apply to the transaction detailed on this documentation. Your acceptance of these conditions is a term of supply of the Services. By paying for and accepting supply of the Service, you agree to be bound by these conditions.
1. Definitions:
Service refers specifically to the hot air ballooning mentioned on this documentation and generally to the range of products provided by the tour operator, including accommodation and customised activities arranged by agreement.
Service Operator refers to the tour company named on your confirmation or any independent contractor supplying/delivering the services to you under the your Agreement with the tour operator.
2. Liability
Under no circumstances will The Tour Operator be liable for direct, indirect, consequential or incidental damages including but not limited to lost or damaged property, lost profits or savings or damages for disappointment.
The Tour Operator may arrange for the hot air ballooning to be performed under a ‘code-sharing’ arrangement, i.e. it may subcontract another ballooning company to provide you with your flight. In such instances, The Tour Operator accepts no liability in connection with such services or for any loss, injury, or damage to or in respect of any person or property. The Tour Operator reserves the right to alter contents of products and location when deemed necessary. The Tour Operator does however warrant providing services of equal nature and value.
3. Alteration and Cancellation of a Booking
In the unfortunate event you should have to alter/cancel your booking, certain fees & conditions apply:
If you wish to ALTER your flight booking: If you wish to CANCEL& receive a refund:
Within 48 hours prior to a weekday flight, no changes are permitted.
Between 48 hours and 7 days prior to a weekday flight - a $50 per person rebooking fee will be charged; your flight will need to be re-scheduled on a weekday flight only, excluding public holidays.
7 days or more prior to a weekday flight – a $25 per person rebooking fee will be charged.
You will lose the full cost of your flight if you fail to show up for your flight. You may send someone else in your place if you wish – please let us know the name of the replacement person before the flight. You cannot receive a refund on any trips booked using a gift certificate. (See Section 4)
NB: Separate cancellation and alteration provisions apply to large groups and customised events. These are specified on the group booking documentation supplied. The Tour Operator reserves the right to amend these fees and notice periods. When special circumstances arise, some of these Terms and Conditions may be superseded by those published on your booking confirmation documentation.
4. Gift Certificates
Gift certificates are valid only when fully paid by the purchaser or distributor. Gift Certificates cannot be redeemed for cash or refunded in part or full. Certificates are transferable to other individuals and are valid only for the period indicated thereon. Once the certificate has been redeemed (i.e. the trip date has been booked) all other terms relating to Alteration and Cancellation (see Section 3) apply, however the value remains non-refundable. Should you need to extend the validity of your gift certificate beyond the normal 12 months, reinstatement fees apply: $50 – 6 month extension; $100 - 12 month extension.
5. Weather, Mechanical, Staffing Other Safety ConditionsHot air ballooning relies on suitable weather conditions in order to proceed safely. Information on specific weather considerations are provided for at the time of making the booking. Additionally, flights may be dependant on mechanical performance or staffing availability. When conditions are deemed by The Tour Operator to be unsuitable or unsafe to proceed, then trips may not go ahead on the scheduled date. Similarly a trip may be postponed due to less than minimum numbers being achieved. Our Melbourne flights may not always fly over the central business district (CBD/city area). Whilst our pilots will endeavour to fly as close to the CBD as possible, our flight path is determined by the most up to date meteorological conditions to ensure the safest possible flight for all concerned.
In the unfortunate event that a Service must be delayed, rescheduled or cancelled due to any of the above factors, The Tour Operator will hold payment in credit and offer alternative booking dates. Any request for refund will be treated as per cancellation terms listed in Section 3 above. The Tour Operator will not accept any liability for travel, accommodation, inconvenience or other costs incurred or lost through such cancellation. International, interstate and country visitors should factor the possibility of short notice cancellation.
5. Rebooking Your Flight
If your flight has been cancelled due to inclement weather conditions, please contact our office as soon as possible to rebook. Payment received for your flight will be held in credit and applied to the rebooking. Rebooking must be done within 12 months of the first cancelled flight date. There will be no refunds for bookings held on our system for longer than 6 months.
6. Discounted bookings
Any discounts or special offers are only available on the full recommended retail price and are not valid in conjunction with any pre-existing discounts or seasonal specials. Any bookings made using a discount or special offer are non-refundable. Bookings are transferable to other individuals and are valid only for the period indicated thereon. All terms relating to Alteration and Cancellation (see Section 4) apply, however the value remains non-refundable. Should you need to extend the validity of your booking beyond the normal 12 months, reinstatement fees apply: $50 - 6 month extension; $100 - 12 month extension.
8. Your Responsibility
(a) It is your responsibility to ensure you have received booking confirmation details of your flight; please notify the The Tour Operator office immediately and prior to your flight date if you do not have this information. You are also required to follow the check-in procedure outlined in the confirmation letter the evening before your flight. If you do not contact the duty pilot as required between 6.30 and 7.00 p.m., The Tour Operator cannot be held liable for the consequences of not checking in with your pilot and receiving the latest instructions.
(b) In the interests of safety, you undertake to follow the advice of the pilot and ground crew, comply with any local codes of conduct and act sensibly and prudently at all times. You also agree to indemnify The Tour Operator, its owners, officers and employees for all losses and/or damage arising from any act or default on your part or the part of a member of your party. Under no circumstances at any time during supply of the Services should you or a member of your party be under the influence of drugs or alcohol, nor should you take medication that could affect or impair your judgment at this time.
(c) Check with your medical practitioner if you have a pre-existing medical condition that may be affected by the physical nature of hot air ballooning. You agree to indemnify The Tour Operator, its owners, officers and employees against any incident related to your health occurring during or after supply of the Services.
(d) Personal belongings taken on board are at your own risk.
(e) Ballooning is an outdoor adventure activity, and The Tour Operator cannot be held liable for damage to any clothing.
Troll Tours- Sydney and Hunter Valley Tours:
TROLL TOURS HARLEY TRIKE AND MOTORBIKE TOURS:
Full refund if cancelled 48hrs before tour departure. If cancelled within 48hrs 25% will be kept as a booking fee.
TROLL TOURS:
TOUR CONDITIONS: “TROLL TOURS” reserve the right to alter or modify itinerary if prevailing weather, road conditions or adverse conditions require such change.
Brisbane Cruises:
72 hrs notice is required for general scheduled cruises. Cancellations within this time will not be refunded.
Four and six weeks is required for special events.
Australian Kayaking Adventures:
48 hours notice for a full refund. 24 hours notice for half payment refund. Less then 24 hours notice full payment will be taken.
Thunder Jet Boating:
All tickets are non-refundable and 24 hours notice required for cancellations.
Captain Cook Cruises (WA):
Cancellation or Changing Passenger Numbers.
Cancellations received with more than 72hrs notice prior to tour departure may receive a refund.
Cancellations within 72hrs of departure no refund will be issued.
IN ALL CASES NO REFUNDS WILL BE GIVEN FOR 'NO SHOWS'
All postponed cruises are treated as cancellations.
Hartleys Crocodile Adventures:
Cancellation Policy
Packages with transfers, meals or personalised wildlife experiences:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Skydive Byron Bay:
Cancellations: A 100% cancellation fee will apply to confirmed bookings cancelled by you within 48 hours of actual jump date! Rescheduling of your booking within 48 hours incurs a $110 fee!
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
