Quicksilver Cruises:
For cancellations within 24hrs of travel may incur a cancellation fee up to 100% of the cost of the booking.
On rare occasions, services can be subject to the effect of weather or unforeseen circumstances. Should a cruise not operate for any reason passengers will be offered an alternative day of travel or a refund will be authorised. A change of travel date can be made to your booking without incurring any cancellation fee.
The minimum age for scuba diving is 12 years. Certain medical conditions and medications may preclude some people from diving.
Swan Valley Tours:
Swan Valley Tours reserve the right to cancel tours due to insufficient passenger numbers. Swan Valley Tours shall not be liable for any injuries, illness, damage, loss or delay that may be caused to the passenger and/or their belongings whilst on tour. Full payment or credit card details are required to confirm a booking. Cancellation fee is 100% within 24 hours.
Tropic Wings Cairns Tours:
100% cancellation fee applicable for any bookings cancelled within 24 hours of travel. All tours of 2 days or more in duration will incur a 100% cancellation fee if cancelled within 72 hours of day of travel.
Lets Go Surfing:
We surf in all weather and surf conditions providing it is safe. If the surf is too big, or the conditions unsafe, then we will reschedule the lesson. If you are unable to reschedule a lesson that we have cancelled then we can provide a refund. Otherwise there are no refunds, transfers (to other people), or cancellations. If you would like to reschedule a lesson you have booked, we need at least 24 hours notice. Failure to give the necessary notice will mean forfeiture of that lesson.
Nautilus Aviation:
48hrs cancellation notice required for full refund.
Out & About Wine Tours- Swan Valley & Margaret River Specialist:
100% cancellation fee may apply if cancelled with 72 hours prior to departure.
Billy Tea Safaris:
DAY TOURS
Cancellations received within 48 hours of departure will incurr a 100% cancellation fee.
Tasmanian Hikes:
Cancellation and Refund Policy
Guests canceling their tour up to 8 to weeks prior, a full refund less the tour deposit [$500] will be refunded. If guests cancel a tour less that 8 weeks up until the pre-booked departure date, no refund will be given.
If guests wish to transfer their booking to another date this can be done up to 8 weeks prior only.
Should a participant/guest need to leave a tour once it has commenced, due to a medical emergency or any other reason, no refund, partial or in full, will be given.
Should Tasmanian Hikes have to cancel a tour due to lack of numbers, guests will be given 14days notice.
If we can’t offer you an alternative tour that would suit you, we will refund your payment in full less a 5% administration fee. The 5% administration fee is 5% of the tour cost.
Tasmanian Hikes reserves the right to vary, cancel or postpone a tour due to unsafe conditions such as severe weather, floods, bush fires or sudden track closures. We reserve the right to cancel a tour, in whole or in part if it is necessary to do so due to a force majeure event.
Tasmanian Hikes strongly recommends that suitable travel insurance be purchased by the traveller to cover any financial loss, due to your own cancellation, or if Tasmanian Hikes has to cancel a tour. Tasmanian Hikes will not be responsible for your travel expenses or losses arising from a cancellation.
We also strongly recommend that comprehensive travel insurance be taken out against loss of baggage or any medical expenses.
Magnetic Island Sea Kayaks:
1. The travel date of the tour may only be altered with more than 48 hours notice to Magnetic Island Sea Kayaks (MISK), prior to the originally booked tour.
2. For tours cancelled more than forty eight hours prior to the originally booked departure date then monies will be refunded, less 25% to cover agents and MISK costs incurred in the original booking.
3. No refund will be given, or departure date altered, for tours cancelled less than 48 hours prior to the originally booked departure date, or for persons who do not show for departure.
4. For tours cancelled by MISK customers will be transferred to another tour. All monies will be refunded for customers who are unable to transfer.
Captain Cook Cruises (WA):
Cancellation or Changing Passenger Numbers.
Cancellations received with more than 72hrs notice prior to tour departure may receive a refund.
Cancellations within 72hrs of departure no refund will be issued.
IN ALL CASES NO REFUNDS WILL BE GIVEN FOR 'NO SHOWS'
All postponed cruises are treated as cancellations.
Rottnest Express:
Zero to 24 hours (including no shows) before travel = 100% cancellation fee
24 hours to 1 week before travel = 25% cancellation fee
More than 1 week before travel = 0% cancellation fee applied by the tour operator.
Melbourne River Cruises:
Sightseeing River Cruises cancelled 72 hours or less prior to departure will not be eligible for a refund.
Cruising Restaurant bookings cancelled with 7 days or less prior to departure will not be eligible for a refund.
Taste the Barossa:
100% cancellation fee applies for any booking cancelled by you (the customer) within 48 hours of departure.
Air Whitsunday - Whitsundays Seaplane:
100% fee applies to services cancelled within 24 hours of departure.
Blue Mountains Explorer Bus:
All online bookings are fully refundable until the day of travel.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
